Returns & Refund Policy

Last updated: July 17, 2026

At Vibexc, we are committed to providing our customers with high-quality products while maintaining the highest standards of hygiene, safety, and privacy.

Due to the intimate nature of the products we sell, all sales are final, and we do not accept returns, exchanges, or refunds for reasons related to personal preference or hygiene.

Non-Returnable Items

For health and hygiene reasons, we do not accept returns or exchanges for:

• Change of mind.

• Ordering the wrong product.

• Personal preference or dissatisfaction.

• Opened, unsealed, or used products.

Please review all product descriptions, specifications, and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Defective due to a manufacturing issue.

• Damaged during shipping.

• Different from the item you ordered.

Please contact our customer support team within 48 hours of receiving your order and provide:

• Your order number.

• Clear photos of the product and its packaging.

• A brief description of the issue.

After reviewing your claim, Vibexc may, at its sole discretion:

• Replace the defective or damaged item.

• Ship the correct product.

• Issue a refund if a replacement is not available.

Return Conditions

Claims may be denied if:

• The product has been used.

• The security seal has been removed or tampered with.

• The damage resulted from misuse, negligence, or improper handling.

• The claim is submitted after the stated reporting period.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about this Returns & Refund Policy or need assistance with your order, please contact Vibexc through our official customer support channels.